- See all Upcoming Checkins, Stays, and Checkouts for every property in one view
- Powerful Guest and Unit Search
- Filter by check-ins and in-stay properties
- Handle Payments over the phone or in person
- Line Item Details for Rates, Fees, and Taxes
- Automated Payment Triggers and Email Notifications for your team and guests
- Activity Log with Notes, Messages, and Reviews tied to the reservation
- Detailed Accounting of OTA Commissions
- Modify or Cancel Reservations
- Call Center Interface to quickly take reservations over the phone or at the front desk
- Create Quotes for any Channel or Rez Type
- Flexible Payment Options
- Automated Deposit Payments and Guest Email Notifications
- Send Checkout or Booking Links Directly to Guests
- Promo Code Capabilities to convert more guests
- See all Guest Messages with our integrated messaging module for each reservation
- Review Integration to solicit guest reviews, rate guests, and respond to reviews on OTA’s
- Automate Booking to pre-stay workflows with automated triggers
- Streamline Rental Agreements, guest screening, check in, and out
- Understand your Portfolio
- Occupancy & Pacing
- ADR, RevPar, Avg. Booking Value
- Lenght of Stay + Booking Window
- Channel Mix
- Promotional Campaigns
- Demand HeatMap
- Review Score by Channel
Modifications & Cancels
- Edit Guest Contact Info and add people to the reservation
- Automated cancellations with email notifications from OTA api’s
- Collect and Charge Cancel or No Show Revenue
- Payment Automations automatically charge balance payments and proactively flag failed cards
- Guests can split payments with multiple cards and always add new cards on-file
- Ability to add or remove nights or upsell add-on services
- Tape Chart allows you to see all reservations in one view and take action with your teams
- View Messages, Reviews, and integrated payment information
Operations
- Integrate Rental Agreements and Key Codes
- One-click to send guest messages and emails
- Streamline Check-in and Checkout
- View Payment Schedule and Cancel Policies
- See check-in and checkout times
- View the number of Adults, Kids, and Pets
- See Min Age, Pet Policies, and Property FAQ’s to better service guests
Yes you can make reservations over the phone, website, or channel manager integrations
You can always modify reservations either by adding or removing a night, canceling, update the guest credit card, sending emails, adding notes, or replying to messages and reviews
You can always see all of your reservations in a table or tape chart view. Search for unit or guest name, filter by upcoming check ins or checkouts, or recently booked or modified.
The tape chart will be color coded by channel to see where the reservation was booked
Yes, you can search by guest name, property, channel source, checkin and out, or any other descriptive field to find a reservation
Yes, internal teams can quote and create reservations for guests or owners without needing to go to a separate system.