Contact Center

Contact Center

U.S. Based | 24/7 | Multilingual

Based in the U.S., our multilingual Contact Center assists property managers with all potential bookings through whichever channels they’ve opted into. In that way, our specialists are like a backup reservations team: property managers can still handle their own reservations if they want, but our team is always available to ensure a smooth process for all parties.

We’re just a Phone Call Away. We provide property managers with a dedicated phone number that allows them to reach our hospitality & leisure focused call center any hour of the day, any day of the week. That includes direct access via a dedicated line to our Tier 2 team in case of emergencies, such as fires, hurricanes, relocations, flight delays, and road closures.

VacayHome Connect's

Contact Center does it all and more!

  • Reviews

  • Guest Inquiries (Pre & Post Booking)

  • Cancellations

  • Relocations

  • Emergencies

  • and more!

We’ll help you facilitate your reservations from Vrbo, Expedia, Booking.com, Airbnb, TripAdvisor, and all other OTAs with a personal touch. That way, you can focus on what you do best: providing unforgettable guest experiences!

At VacayHome Connect, our team hears many of the same property management pain points over and over:

  • You (or your company) are located in a highly competitive, sparsely populated vacation destination and need more productivity
  • Your employees are retiring, quitting, frequently out sick, or finding employment elsewhere
  • Your labor costs are being pushed higher and higher
  • You feel like you’re in a crunch having to hire, train, and retain a quality team
  • Your company suffers because it lacks the proper bandwidth, technical know-how, and resources

Do those pain points sound familiar? If so, let us reiterate: you aren’t alone!

Travel industry staff shortages

Meet Our Contact Center

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MILLIE WISHNOW
VICE PRESIDENT OF CUSTOMER SERVICE AND CLIENT SUPPORT
Millie Wishnow is a guest experience professional with well over ten years of experience, Millie is passionate about delivering best in class customer service with business-impacting results to all of our clients. She has built her career in a variety of industries, but as she is fond of says 'hospitality is her jam'. Since joining VacayHome Connect she has created many scalable processes in omni-channel environments

RAJU LALWANI

Senior Vacation Specialist

TRINA SLATER

Reservations Coordinator

MICHAEL CHRISTIAN

Guest Services Associate

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OSCAR LOPEZ

Vacation Specialist

Are you a client or traveler looking to contact reservations?

PHONE

(855)460-1500

EMAIL

Reservations@VacayHomeConnect.com

ADDRESS

500 West Madison Street, Suite 1000,

Chicago, IL 60661

VacayHome Connect