Get Peace of Mind for Yourself and Your Guests
Streamline your bookings and keep everyone in touch with our 24/7 multilingual, U.S.-based contact center. We assist you with all potential and confirmed bookings through your preferred channels, serving as your backup reservations team or your full-service rental manager — whatever you need for your vacation rental business.
Full Support from Search to Stay
We facilitate your reservations from Vrbo, Expedia, Booking.com, Airbnb, TripAdvisor, and all other OTAs with a personal touch. That way, you can focus on what you do best: providing unforgettable guest experiences!
We know how important your rental business is to you. That’s why we’re just a phone call away. When you partner with VacayHome Connect, you can reach our hospitality and leisure-focused call center any hour of the day, any day of the week. That includes direct access via a dedicated line to our Tier 2 team in case of emergencies, such as fires, hurricanes, relocations, flight delays, and road closures.
We’re here to help your guests as well, from answering guest inquiries to processing cancellations to handling emergency situations. Vacations shouldn’t be stressful — and neither should running a vacation rental business. Our team of experts is available 24/7 to ensure a smooth process for all parties.
Meet Your Contact Center Team
MILLIE WISHNOW
Vice President of Customer Service and Client Support
Millie Wishnow is a guest experience professional with well over ten years of experience. She’s passionate about delivering best-in-class customer service with business-impacting results to all of our clients. Millie has built her career in a variety of industries, but in her words, “hospitality is her jam.” Since joining VacayHome Connect, she has created many scalable processes in omnichannel environments.
RAJU LALWANI
Senior Vacation Specialist
TRINA SLATER
Reservations Coordinator
MICHAEL CHRISTIAN
Guest Services Associate
OSCAR LOPEZ
Vacation Specialist
Bookings Confirmed and Problems Solved — Fast
Count on our reliable, multilingual contact center to handle your and your guests’ inquiries, challenges, and requests — any hour of the day, any day of the week. VacayHome Connect’s 24/7 call center service is available to handle all pre- and post-booking inquiries about property access, directions, pets, cancellations, natural-disaster relocations, and much more.
Spare your employees from “crunch time” and protect your properties and reputation no matter what life throws your way.