Privacy Policy
- Introduction
This Privacy Policy governs the manner in which VacayHome Connect, LLC (“VacayHome Connect”), the operator of the VacayHome Connect.com website (“Site”), collects, uses, maintains and discloses information collected from you though the use of the Site. This privacy policy applies to the Site and all products and services offered by VacayHome Connect .
Because protecting your privacy is important to us, VacayHome Connect has implemented a data protection policy so that you fully understand:
- What personal information is held by VacayHome Connect
- How the information will be used
- With whom the information will be shared (if anyone)
- How to opt out of e-mail updates
- How to access your information (including how to update or correct inaccuracies)
- What safeguards are in place to protect your information
- Other information about your privacy
- What personal information is held by VacayHome Connect?
2.1. Registration
As part of our registration process, you may be asked to provide your name, address, telephone number, credit card and e-mail address(“Personally Identifiable Information”) to create a unique login name and password. This information is collected on the registration form for several reasons including: (i) personal identification; (ii) to complete reservations, and, if applicable, save points, using points; (iii) to allow us to contact you for customer service, if necessary; and (iv) to customize the content of our Site to meet your specific needs. In addition, your e-mail address is collected to send you an e-mail message confirming your new registration and each savings request, payment or reservation you transact online. VacayHome Connect will collect your Personally Identifiable Information only if you voluntarily submit such information to us. You can always refuse to supply Personally Identifiable Information, except that it may prevent you from engaging in certain Site related activities.
2.2. IP Addresses
VacayHome Connect collects IP addresses to help diagnose problems with our servers and for system administration.
2.3. Server Logs
Like many other websites, our servers automatically record information about your IP address, which ads you click on, the page that directed you to our website, and the browser type used while accessing our website. A server log stores the information collected so it can be analyzed.
2.4. Cross-border data transfers
Information that VacayHome Connect collects may be stored and processed in and transferred between any of the countries in which VacayHome Connect operates to enable the use of the information in accordance with this privacy policy. In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world. You agree to such cross-border transfers of personal information.
2.5. Non-Personally Identifiable Information
We may collect information from you that is not Personally Identifiable Information such as the date and time you visited the website, the web browser you used, and the page you visited that directed you to our website. This non-Personally Identifiable Information is collected and analyzed to determine how you found out about us, your interests in our products and services, and how to improve our website. We may also collect information from your activities on the website and other websites for the purpose of generating advertisements according to your interests and preferences. This may result in our ads being displayed on participating websites based on your browsing activity. This is achieved by allowing third party advertising companies to access things like cookies, IP addresses, and server logs.
Some of the non-Personally Identifiable Information collected may be combined with your Personally Identifiable Information to further enhance your experience while on the website.
2.6. Requesting Personal Information
You always have the right to review the Personally Identifiable Information we keep about you. You can request an overview of your personal data by emailing us at [… Email address…]. Please write “Request personal information” in the subject line of your email and include a copyof your identity card to help us prevent unauthorized individuals from accessing your personal data.
2.7. Updating Personal Information
If the personal information we have for you is incorrect,we’ll update it at your request. If you do not want to use VacayHome Connect services anymore, you can ask us to block your personal data from being used again. You can delete your user account at any time by signing in on the Site, going to the “Settings” page, and choosing to remove your account. Requests to update,block or remove personal data can be made by sending an email to [… Email address…]. Please note that we may need to retain certain information, for example for legal or administrative purposes, such as record keeping, to process claims or to detect fraudulent activities.
- How will the Information be used?
3.1. Use of the information
We may use the information we collect from you in the following ways:
- To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our Site in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other Site feature.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products
- To follow up with them after correspondence (live chat, email or phone inquiries)
- To notify contest winners,
- To develop promotions and product improvements
- To provide you with updates from us about discounted availability, special offers, new services and products which may be of interest to you and other noteworthy news items. This information may be provided by letter,e-mail, telephone or any other reasonable means of communication.
3.2. Other Uses
Any material changes in the way VacayHome Connect uses personal information will be described in future versions of this Privacy Policy. Of course, you may always submit concerns regarding our Privacy Policy or our privacy practices to privacypolicy@VacayHomeConnect.com. Please reference the Privacy Policy in your subject line. VacayHome Connect will attempt to respond to all reasonable concerns or inquiries within five business days of receipt. By visiting this Site, you acknowledge and accept this privacy policy. We may, from time to time, revise this privacy policy by posting the revised privacy policy on our Site. By continuing to use this Site after such changes, you signify your acceptance of the changes.
3.3. Mobile Devices
We have free apps for a variety of mobile devices and use versions of our regular Site that have been optimized for mobile. These apps and mobile websites process the personal details you give us in much the same way as our Site does – and they also allow you to use location services to find accommodations nearby. With your consent, we may send you push notifications with information about your reservation.
- Who will the information be shared with, if anyone?
4.1. Other Companies
Data will not be made available to companies outside our group for marketing purposes although it may be necessary, from time to time, to release information about you (including sensitive information such as a medical condition, disability or a dietary requirement) to external suppliers such as airlines/car hire companies to enable a comprehensive service be provided to you and to process the transaction information.
4.2. Customs and Immigration Authorities
Please also be advised that all airlines are now required bylaws introduced in the US and other countries to give cross border control agencies access to customer data. Accordingly, any information held about you and your travel arrangements may be disclosed to the customs and immigration authorities of any country in your itinerary.
4.3. Other Third Parties
We do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future. Occasionally, VacayHome Connect will hire a third party to act on our behalf for projects such as market-research surveys and contest-entry processing andwill provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement ensuring that it is used solely for completing the specific project.
4.4. Competent Authorities
We may disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud. VacayHome Connect may also disclose information, if, in good faith, we believe that disclosure is necessary or advisable including, without limitation, to protect the rights or properties of VacayHome Connect or in order to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
4.5. Third Party Tracking Software
Although we do not share your information with anyone other than those described above, external third parties may use their own tracking software which collects information about you through the Site. WE HAVE NO CONTROL OVER WHAT INFORMATION SUCH THIRD PARTIES ACCESS, AND HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY TRACKING, DATA COLLECTION, OR OTHER ACTIVITIES OF SUCH THIRD PARTIES.
- How to access your information (including how to update or correct inaccuracies)
Please contact us at privacypolicy@VacayHomeConnect.com or please notify us by writing to our Customer Service department at VacayHome Connect, 200 West Madison Street, Suite 650, Chicago, IL 60606.
- Browser Data, Cookies and other Web Technologies
6.1. Cookies
Like many websites, this Site uses automatic data collection tools, such as cookies, to improve your user experience. Cookies are elements of data sent to your browser which can then be stored on your computer. We use cookies to:
- Help remember and process the items in the shopping cart.
- Understand and save your preferences for future visits.
- Keep track of advertisements.
- Compile aggregate data about Site traffic and Site interactions in order to offer better Site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
Although you may disable cookies in your browser and still access and use this Site, disabling cookies may prevent you from taking advantage of certain features on the Site.
6.2. Analytics Services
VacayHome Connect may use third party analytics providers and products to obtain, compile and analyze Information (that may include Personally Identifiable Information) about how users are using and interacting with the Site. VacayHome Connect may provide Information (including Personally Identifiable Information) to these analytics providers for the purpose of obtaining statistics and other information about how users are using and interacting with the Site. These analytics providers may use tracking techniques other than HTTP cookies to recognize your computer or device and/or to collect or compile this information. These techniques may be used directly on the Site. VacayHome Connect has no responsibility for the technologies, tools or practices of the third parties that providing analytics products and services to VacayHome Connect . Please also keep in mind that your web browser may not permit you to block the use of these techniques, and that browser settings that block conventional cookies may have no effect on such techniques.
6.3. Do Not Track Requests
Some web browsers may let you enable a “Do Not Track” feature that sends signals to the website you visit, indicating you do not want your online activities to be tracked or engage in other types of data collection. These are segments of computer code that communicate with a website similarly to cookies. However, this is different than blocking or deleting cookies, as browsers with a “do not track” feature enabled may still accept cookies. This Site does not currently honor “Do Not Track” requests.
- Security
7.1. Security Measures
Security measures have been implemented to prevent unauthorized processing of the data that you submit. All information you provide to VacayHome Connect is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us.
7.2. Disclaimer
While we endeavor to maintain the confidentiality of all material submitted that is marked as confidential by the submitter, we cannot accept, and hereby expressly disclaim any liability from losses relating to the unauthorized disclosure or interception via the Internet of any information that you submit.
- Children
8.1. Under age 13
If you are under 13 years of age, please do not send any information about yourself, including your name, address or e-mail address. If we discover that we have collected any Personally Identifiable Information from a child under the age of 13, we will remove that information from our database as soon as possible.
8.2. 13-21:
You must be at least 21 years old in order to submit any information, participate in any online sweepstakes or contests, or reserve a stay.
- Changes to this privacy policy
VacayHome Connect has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
- Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
- Contacting us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:
VacayHome Connect
200 West Madison Street Suite 650
Chicago, IL 60606
(847) 784-9990
Effective Date of this Privacy Policy
This Privacy Policy is effective as of June, 2020